QUOTES FROM CUSTOMERS


" Thank you Shelley. You and the UltraBac DR product have given our data center a service to our customers that greatly enhances the data center and what we can offer to our customers. Our business with UltraBac Software will continue on into 2002 as our NT environment grows throughout the year."

James G. Simmons - OFS Schlumberger

"I've used UltraBac internationally for over a year now, with great results. Our backups are quick, reliable, and secure. When I did run into some questions, UltraBac's tech support gave me all the help I needed. In fact, I've NEVER dealt with a company with customer service like UltraBac Software, they are simply the best."

William Harris - AD Labs

"If any of you have spare time, you might consider holding seminars to teach that REALLY BIG software company in the Pacific NW how to treat customers!"

Eric van Tassell - Texel Software, Inc.

"UltraBac proved to be the fastest and most reliable backup product that I have tested. Restore capabilities are naturally very important and I have been able to test and easily use UltraBac on a number of occasions to restore mission critical data. I've also found it to be very easy to set up and just let run. It starts when it's supposed to and finishes!

"I am also very pleased with the autoloader support using UltraBac - it's been working perfectly. UltraBac Software's technical support is outstanding. I had a question during my initial testing and was walked through the procedure even before purchasing the software! All in all, I am very pleased with UltraBac and its customer service."

Robert Briganti - Belle Mead Claims

"Overall, UltraBac is very intuitive and easy to use. Although I'm not using the full capabilities yet (Exchange, SQL, etc.), the ones I am using are easy to understand, and easy to find! The few times I've had to Restore, I was extremely happy with the ease of doing so... especially with restoring single files to specific paths that differ from the original location! I am very confident that I can trust UltraBac for our mission critical data! Everything is working beautifully.

Tom Palmucci - SureSell Multimedia Inc.

"We saw UltraBac at DECUS in Anaheim. At the time, we were considering Seagate's software and also Cheyenne's. We had not heard of UltraBac but decided to try it out. We are an Internet Service Provider and run two Alpha Servers with RAID arrays and two Pentium servers. We also have a LAN with eight systems.

"In comparison with Seagate, UltraBac gave us better log data and better user interface features. Installation was a snap as well. After our 60-day evaluation we decided to go with UltraBac and not even bother evaluating Cheyenne. Thanks for all your help! UltraBac is a great product!

Bob Cohen - MM Internet

"As Exchange becomes more prevalent in corporations, products like UltraBac's also become increasingly more important. Microsoft and the Exchange Server team is pleased to have strong support from UltraBac, and looks forward to future products from them."

Dave Malcolm - Microsoft Corporation
Group Product Manager for Exchange Server

"I'm impressed with UltraBac because it does such a great job of backing up 'in-use' files and the registry, and also because it can backup to another drive. I'm *very* impressed with your work ... and I sure feel that you deserve all the attention I could help bring to bear. *CONGRATULATIONS* on a truly lovely piece of work."

Steve Gibson - InfoWorld Magazine Contributing Editor
Frequently appears on ZDTV on the Silicon Spin & ScreenSavers programs.
See http://grc.com & http://www.grc.com/resume.htm

"Trying to have a TOTAL disaster recovery system for NT Server 4.0 has been an unfulfilled goal of mine for quite some time. Through all of my non-successful searching I finally (through my ISP) found UltraBac.

"I was leery at first, considering the shortcomings of the competition's products. I called Seagate, Cheyenne, and even Iomega; I talked to tech support at each company and pressed to see if their software would back up everything on an NT Server including open files. Each one of them said that it wasn't possible to get everything and that certain files, like open files, would be left out. I am glad I didn't give up trying. UltraBac has been the best software purchase I have made all year. It really works. I was lucky enough to talk to James in tech support while completely formatting my NT and Programs partitions and starting over from scratch. James was there throughout the entire restore process too. Nowhere else have I been able to talk to the same tech throughout an entire problem. It was also nice to be treated like a friend with a question, instead of the next caller in phone hell. The restore process was flawless, once the file-by-file restore was done and I removed the temp NT directory, the system was restored EXACTLY as it was before. It was incredible. It even restored the trash in the recycle bin. I also must mention Derek Popp, my sales rep. He has gone above and beyond the call of duty. He too has been there each time I had a question and was able to answer most of my technical questions as well. Over all, I could not have been more pleased with UltraBac. I did this all with the downloadable test program and, when it came time to order the licensed copy, I felt like I was getting the deal of the year."

Dan Scarboro - Bio-Medical Services, Inc.

"UltraBac is the Cats' Meow of Backup!"

Steele Burgess - SunWorks

"UltraBac is the finest product I have ever used for backup; it is so lean and fast..."

Dave Ptaschinski

"Thanks for your clear and complete answers. I really appreciate getting responses like this (clear and complete). I will certainly continue to advocate the usage of UltraBac to other people I come in contact with and are in need of a super backup facility for NT systems. From looking at some reviews, it would appear that Novaback is the best low cost backup facility for NT systems, but I have used Novaback, and have also used their tech support - neither are even in the running when compared to UltraBac. Thanks again."

Art Heimsoth

"I believe that the NT single server version will suit our needs and so far it has run flawlessly."

Sue Kochevar - WSDMA

"I have already purchased a standalone edition of your backup software for an alpha platform and I must say I'm impressed. We went with your wonderful package for the faster tape drivers (they work great here) and the fact that I can run two DLT devices at once. We back up 60 gigabytes nightly on that machine on two Dec TZ88 drives in less than eight hours, and the most I've had to do since I set up my schedules is change the tapes."

Curtis Bennett - VHB, Inc.

"It was a wonderful experience using UltraBac. We had been looking for a reliable and yet powerful software for our backup needs. You will be happy to know that we have found UltraBac acceptable. We have requested our Finance Office to initiate the purchase of UltraBac after three days of trials. Thank you for developing such powerful software."

Saleem Ahmed - AMEG, Inc.

"This backup software is the best, nay the absolute best I have ever seen. I wish to purchase a personal workstation license for UltraBac. Please send me an invoice."

Danny Biando - Carmicheal, CA.

"I am already a UltraBac customer having purchased UltraBac 4.x. I just wanted to download the latest update. I like UltraBac quite a bit. It's very reliable. I never had any problem since resolving a few issues with your tech support after my initial purchase. Keep up the good work!"

Luc Marcil - Videotron

"I found the user interface in ARCserve to be confusing, I could never figure out how to do the same task twice. I am still evaluating UltraBac but it looks like it is going to be the hands down winner. The tech support is excellent. I even played dumb user with one of their support techs and found him to be very patient and helpful in spite of my DUMB questions. It's not pretty but it's easy, fast, and reliable!!!! What else could you ask for in a backup program??"

Steve White - Texas Association of Counties

"The engineering team has incorporated enhancements that addressed at least two concerns I expressed to your support personnel. Your company really does listen to its customers. Very impressive, indeed. We have a mixed NT/Sun/Unix environment here at Pacific Access. The autoloaders are hosted under NT, with Unix clients on the Sun servers.

"Several products we tested failed to work reliably or work at all. Legato's Networker product does a fair job, but is very unforgiving of any operator errors. Perhaps, someday, your company will offer a Unix client that will support our environment."

Jim Ewald - Pacific Access

"One more thing - NT backup software. I am using a superb product that I would highly recommend. It is called UltraBac by UltraBac. Excellent tech support too. I tested several products last year and found this to be the best at that time."

Wynn C. Ferrel - Hallmark

"Thanks for all your help! UltraBac is a great product!"

Michael H. Martel - Vermont State Colleges

"Our backup used to take 52 hours and was a nightmare! Now, with the new DLT 7000's and UltraBac purchased from UltraBac, backups take only 1.5 hours and are a whole lot easier to administer..."

Curt Campbell - Medical Management International

"I just had to drop you a quick note and let you know that I got your package yesterday and I am impressed. I decided to wait until this morning to install the product and do a test backup.

"Within 2 hours (that was with quite a few interruptions) I had the program up and running and the first test backup running. The autoloader is working fine and, so far, from what I have seen, I am impressed with the product -- simple, lots of nice features, and not a lot of system installation headaches. The printed manual makes it much easier to install the product than printing out different documents and help files."

Paul Potts - Cardinal Aluminum

"UltraBac is working great. Feel free to use me as a reference!"

Bruce Thomas - Information Management Research

"UltraBac is very cool and surprising fast; even our Vice President has been looking at it. We've looked for a decent backup package for NT for a long time and I think we've found it! Do you have any other NT products I can buy?"

Mike Spigelmire - LANQuest

"I just wanted to let you know that when I purchased UltraBac (Enterprise version), I had hoped it would be the one product to perform the backups necessary for my administrative and laboratory applications and databases that would outperform all the other products I had tested.

"UltraBac has met my expectations and gone far beyond what I had hoped it would give me the capability to do. It is absolutely fantastic! It is so easy to use and it is a joy to work with such a fine software application. It is one of the nicest and most stable software products that I have running on my NT server. It is so nice to go home in the evening and know that the backups my department requires are performing so well."

Fran Wallis - Baylor College of Medicine

"I'm a solid fan of UltraBac software. You have a reliable and powerful product with a very logical user interface. After install, I was literally backing up in minutes. Tech support was excellent for the 'tweeks.' As they say, Kudos!"

David Ledbetter - Thornwood Furniture Manufacturing, Inc.

"I've been singing the praises of your product to our local computer store/ISP. I particularly appreciate being able to backup to devices other than tape drives!"

Steve Dubail - Town of Friday Harbor, WA

"UltraBac - we love it!!"

Randy Wright - Ross Aviation

"UltraBac is working fine. It's nice to have a product do what you want it to do. Great tech support!"

Barry Scinski - R.F. Staples School

"I have downloaded your UltraBac software after reading about it in Computer Technology Review. Holy Cow. Finally, a piece of backup software that does all that I need it to do -- and it is not 50 megs big and does an emergency restore from a floppy.

"I had to also prove that your software worked. So I took the copy that I downloaded onboard and did an image backup. GUESS WHAT? Four days later (we were underway and a long way from tech support) one of the servers crashed - UltraBac to the rescue...SOLD!"

Jay Bramble - U.S. Navy

"Thanks very much for the license code. I shall be presenting the findings of my evaluation to the directors here on the 7th of November. With their approval I intend to purchase two copies of the enterprise edition of UltraBac from Optimus Systems Limited here in the UK. Again, thanks very much for your help and for an excellent product! I much prefer UltraBac over Backup Exec."

John Gould - Power Innovations Limited

"I have tried your software and found it very useful. Great interface. I want to buy it, but do you have distributors in Europe?"

Jean-Claude Sente - Cegelec ACEC

"Thank you again for all of your support and help, and hopefully my recommendation to use your software for all our current/future client/server applications will make us both happy (your software was the only one out on the market that could meet the specs for our complex deployment of remote servers). Feel free to use me as a reference."

Derrick Yacavone - ALLTEL Information Services

"UltraBac just works. Very simple to use & runs like clockwork."

Steven Nielsen - Microsoft

"I just finished an evaluation on the (what I consider) top three server backup programs. The lack of good (and sometimes NO) technical support is the main flaw with Backup Exec.

"I would like you to thank your programming staff for so quickly turning around the UltraBac software patch I requested in your absence. Five hours from request to operation is pretty good by any standard."

Paul King - Intel Corporation

"Things are running great. This product works like none I have ever used."

Tony Arnett - IBM
Network/NT System Administrator for Microcontroller Dvlp.

"I had installed UltraBac and immediately backed up four of our mission critical servers. The next morning I planned on testing out the disaster recovery capabilities on a test machine. However, when I arrived at work that morning, I discovered that the hard drive in my main production server had failed! After overcoming my panic attack, with nothing to lose, I launched UltraBac. I spent five minutes looking over the help files and then proceeded to perform a restore of this machine. This particular computer is loaded with proprietary software and, in the past, it has taken me literally weeks to rebuild it and configure all of its software. I was quite skeptical that UltraBac would rescue me from the crisis I was in. Once the restore was completed, I restarted the tower and, lo and behold, it had perfectly rebuilt my machine! I haven't even read the manual!

"UltraBac is the Holy Grail that I have been searching for in disaster recovery software. I can't begin to tell you what a huge burden has been lifted off of me knowing that never again will I have to spend a 48-hour shift racing to get one of my NT's up & running again. No other product has ever impressed me to the point of taking the time to write a letter like this, but I felt compelled to do so in this case."

Allan Claunch - Globe Color Press, Inc.

"I wanted to drop you a line concerning one of the staff at your support center. Alena was a great help, going above & beyond in assisting me with our tape drive problems. She was very knowledgeable and helped me resolve a difficult problem in a very reasonable time. Oh, if only all my support calls turned out this way. Thanks again for great support and a good product."

John Pickens - National Federation of Independent Business

"Let it be known that I am not receiving free t-shirts, hats, mugs, or whatever for my two-cents here. I am hopeful that some IT departments, and the management that steer them, wake up to the reality of lost data and what it means to daily business. NOBODY wants to lose data and with UltraBac you won't!

"We have used UltraBac as our backup solution for nearly a year now and have nothing but praise for it. For years we have used NTBACKUP to protect data on our servers. Although successful, it lacked SMTP abilities, speed during file recovery, scheduling disabilities, etc. Basically speaking, it was not flexible enough for our daily use, which caused concern and a need to seed an alternative.

"For a short time we looked, purchased, and failed with the Veritas solution. The result of that venture cost several days of recovery that could have been avoided had UltraBac been implemented. We found Backup Exec from Veritas loaded too many services and sucked up resources that could've been used elsewhere.

"Along came UltraBac! Implementation was simple and straightforward given our 'Install First -- Read Later' mentality. When an extra push was needed, we called the fantastic technical support team at UltraBac for the answers and got them! Their tech support group is bar none to others I have encountered. Whatever level you play on, they understand and they answer their phones! Of the very few issues encountered, they had the solutions.

"From sales to support to product, UltraBac has been a gift to us. One that we will gladly purchase again should the need arise. Come to think of it…you should too!"

Barry Aamold - Kim Controls Systems Group, Inc.

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